New competitive rates for Myphoner Voice (VoIP)

We're excited to announce new competitive pricing for Myphoner Voice.

If you are already using Voice, please continue reading to understand what is going to happen and why.

If you are not (yet) using voice, take a moment to check out the rates and consider trying it out - remember there's NO BINDING and you can try Voice for as long (or short) as you like, you don't need to switch all agents at once and you can go back to your old solution any time if you are not satisfied with what you get.

Already convinced? Learn how to setup your account for Voice.

All existing customers will be moved to the new pricing on January 4 (in one month) unless you request the move before (there may be good reasons to do so - see below).

Check the website for new prices - and view your current rates from the management interface (Manage -> Voice -> Rates). Reply to this message if you want to do the move before January 4.

The details

We've been working for some time now on improving the quality and reach of our services to include as many regions and countries as possible. At the same time, the telephony world is undergoing rapid and intense changes to which we are adapting.

More and more countries are requiring the usage of local or regional caller IDs (CIDs) or charging extreme rates for international calls. In order to deliver the best service possible in this environment, we are teaming up with new providers and building new solutions that will allow us to provide much easier access to local and/or regional numbers in most of the world. The collection of necessary documentation and ordering of numbers will be automated in the near future as a result of these efforts.

These changes to our core infrastructure also mean that new prices must be imposed. We used to have one or two different rates per country, but now we will have many more, due to the underlying complexity of routes and rules - e.g. with regard to international calls.

Additionally, most providers in the industry have switched to 60-second increments, leaving us in a disadvantage when comparing rates and purchasing traffic, ultimately forcing us to do the same. To compensate, we've worked with our providers to offer reduced rates by an average of 20% for our top destinations. This means that accounts with many short calls are likely to see an increase in cost, but on the other hand accounts with good contact ratios may see a decrease. This plays well with the industry moving toward better quality conversations, instilling barriers for or blocking off short-duration and low connect ratios traffic. If your lead quality is low, you will pay for it with higher VoIP cost, but if it is high and you thus have high connect ratios and longer conversations, you will save money on VoIP.